Our job offer

Service Desk Employee (m/f/x) for First Level Support


Ideas becoming solutions. Experience based on proven concepts and open to innovation. Knowledge that brings our customers to success. This is what we have been working for since over 30 years.

Bring us your ideas, knowledge and experience, and shape with us the future of IT-Informatik!

With a structured working method and organisational talent it is easy for you to keep an overview. You are driven by your own initiative and look forward to new challenges. With your friendly, natural and positive attitude you convey competence and passion for your work. You deal with any issues with a goal-oriented approach and keep a cool head also in difficult situations. You are open to new tasks, responsible and flexible in your field of work.

Our motivation is based on an exceptional service orientation, a technical know-how and the willingness to move forward. If this is your motto too, then we are the right company for you!

About the role

  • System and application support in the Service Desk / First Level for our customers
  • Acceptance, documentation and processing of malfunctions and service requests by telephone and ticket system
  • Categorization, prioritization and forwarding of requirements to 2nd level employees in the ticket system as well as qualified input and support
  • Exchange of information between customers, service team and specialist departments
  • Coordination of problem solving with the specialist departments

About you

  • Successfully completed training in computer science and/or several years of experience in the IT environment
  • Experience in the User Help Desk / Service Desk
  • Good knowledge of Windows client and server operating systems
  • Ideally, you should have knowledge of Microsoft Office, Microsoft Active Directory, Exchange, Terminal Server, Citrix XenApp and the SAP environment.
  • Good German and English skills (written and spoken)
  • Readiness for extended working hours

About us

We offer you interesting and varied professional challenges and thus a good platform for your personal development in a dynamic team, which supports you in all matters of your activity. In our current customer magazine ITEM you can discover what else expects you as an employee at IT-Informatik GmbH. For further questions your personal contact is Jan Metzke, Head of Division Service Solutions, at the following number: +49 731 93542-818. We look forward to your application with a specification of your remuneration expectance, preferably per e-mail at the address karriere@it-informatik.de.

Apply now online …

Further job offers

Your contact person

Michaela Palz
Personnel Officer

Tel.:+49 731 93542-160
E-Mail:michaela.palz@it-informatik.de